Mersive Tech Support Overview – Submitting a Support Ticket

We’re here to help!  Submitting a support ticket through the support portal is the best way to contact Mersive Customer Support for technical issues, and Troy shows just how easy it is in this quick walk-through video.

The customer support portal may be found at the link above, or by navigating to customersupport.mersive.com in a web browser.  On the main page of the portal, you will find several trouble shooting resources, divided into ‘Top Troubleshooting Topics’ and ‘Advanced Troubleshooting’ subcategories.  To quickly find the most relevant article to your issue, use the search bar at the top of the page.  Search works best with keywords like ‘mirroring’ or ‘streaming’ rather than complete sentences or long phrases.  Note that since this video was filmed all product documentation has moved to our main website and is also searchable.

If the issue you’re experiencing is not answered in an article, please submit a support ticket to connect with Mersive tech support.  The link to submit a ticket is on the right-hand side of the page and opens a contact form.  All fields are required, and the more detail you are able to give us about your issue the better.  Please attach any relevant files or images that would help us better understand the problem, fill out the verification Captcha, and click submit.  You will see a pop-up showing support articles that may be relevant to your issue, but if you have already checked these resources then click the ‘send email’ button.  Once you submit the ticket you will receive a confirmation email immediately and should receive a response from the Mersive support team within a business day.  If you have any questions about this process or have not received a timely response on a ticket, you can always give us a call at 303.291.3775.


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